As a skilled and motivated professional, I am seeking a position that creates a
mutually beneficial relationship between myself and my employer. Combining a lifetime of technological proficiency and a proven track record of excellent customer service, I bring enthusiasm and professionalism to all my endeavors.
Employment History
Advanced Product Support (Tier 2) –– October 2022 – May 2024
Provided technical support to customers of InMotion Hosting. Working with
customers via phone and chat, provided technical assistance with issues relating to hosting websites and email, working specifically with technologies like DNS, cPanel, WHM, WordPress, and other common internet platforms. In addition to assisting customers directly, the position includes facilitating Tier 1 Technical Agents with advanced support needs and education. During my 18 months with this company, I was promoted twice, and maintained excellent KPIs, with a customer satisfaction score of greater than 96% over thousands of contacts.
Notary Public –– December 2019 – December 2023
Performed all duties as a fully commissioned Notary Public. Working primarily on real estate transactions, I coordinate with all parties involved to ensure that all required documents are signed, notarized, verified, and delivered with perfect accuracy. This role requires extreme attention to detail, organization, and professional customer service when communicating with signers, clients, and involved parties.
IT Technician — May 2009 – Present
Provided technology support to individuals. As someone with a high degree of
technical proficiency and excellent communication skills, I supported individuals, households, and small businesses with a range of challenges, including; computer and smart device support, home networking and smart home configuration, home theater installation and setup, consulting, and general IT education.
Education
California State Notary Public — Commissioned 2019
National Notary Association Signing Agent — Completed 2019
Academy of Art University — 2012 – 2013
Modesto Junior College — 2009-2012
Skills
Communication, Troubleshooting, Problem Solving, Software Support, End-user Support, Web Technologies, Photography, Videography, beard-growing